Package 6

Service Description

Body scrub & massage plus 30 min foot massage Including use of pool facilities

Cancellation Policy

We ask that you provide 24 hours’ notice of any schedule changes or cancellation. When you cancel or miss an appointment without providing notice, we are unable to fill that appointment time. This is an inconvenience to your therapist; it also means other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. All refunds will be subject to a £1 processing fee to cover admin costs. We understand that emergencies can arise, and illnesses do occur. If you have a fever, a known infection, or have experienced vomiting or diarrhoea within 24 hours prior to your appointment, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergencies will generally not result in any missed session charges, but this is determined on a case-by-case basis. We request that you arrive 5-10 minutes prior to your appointment time to allow intake questionnaire fulfilment. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client. We cannot exceed reserved times without inconveniencing other clients. Arriving after your appointment time may result in shortening your session to end at the scheduled time. Full fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly. There is no sexual component to our services. Any insinuation, or request otherwise will result in immediate termination of your session and a refusal of all services in the future. You will be charged the entire fee regardless of the length of your session. Depending on the behaviour exhibited we may also file a report with the authorities.

Contact Details

• My Thai Spa, The Oaks Hotel, Colne Road, Burnley, UK

  07775390077/07591128299

  info.mythaispa@gmail.com